I currently accept Electronic funds Transfer (EFT), Cheque, and Cash on delivery (COD) as the only methods of payment. All goods remain the property of Kaley Jean’s until paid for in full. You will receive an invoice via email immediately after your order has been placed. The invoice will include details you require to make payment.
Order cancellation and refunds policy
A minimum of 48 hours notice is required if you wish to cancel your order. Notification of cancellation can be made, via email (firstname.lastname@example.org). Once Your payment has been cleared, the option to cancel and refund any monies is at our sole discretion. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway.
Kaley Jean’s American Homemade Cookies hand delivers to all Ipswich / Brisbane areas with no freight fees for all orders over $30. For all other South East Queensland areas a flat rate fee of $5.00 applies plus $1.70 per kg. Your order will be delivered to your delivery address unless noted otherwise. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, I am not obliged to re-send the order to the correct address at our expense.
Payment and delivery conditions are in addition to our standard terms and conditions.